We are now part of
In online communities, people help each other with their knowledge and experience. In Experience Cloud, you create your own communities, where people come together around your brand. Here, employees, partners and customers evolve into ambassadors.
With Experience Cloud, you can offer your partners and/or customers a secure environment of their own. Both target groups find exactly what they are looking for in their own community. This way your partners can exchange information about leads, view dashboards and manage budgets. With this, you give fantastic impetus to the collaboration between, for example, different branches or franchises; which often leads to increased revenue.
The customer community provides quick and easy access to support. Visitors find answers to their questions themselves in the range of articles, FAQs and videos. And each user chooses how he wants to set up his account, with options such as receiving relevant updates or following a certain topic.
Every customer service company is familiar with the two extremes of the spectrum: on the one hand, the questions that come up countless times, and on the other, the unique questions, which even a community can't answer. In the latter case, your user can create a support case in Experience Cloud, so that the question is passed on to a specialist. You can also configure it in such a way that a case ends up with a specialist automatically if it contains certain keywords, or if the question remains unanswered.
Het Salesforce CRM helpt bedrijven om op een nieuwe manier een relatie met hun klanten op te bouwen! Wij zijn de hoogst gewaardeerde Salesforce Partner en zullen u adviseren en begeleiden in uw digitale transformatie.
Heb je interesse om Salesforce Experience Cloud te integreren in je bedrijf? Neem dan contact met ons op om alle mogelijkheden te bespreken. Samen kijken we dan ook of andere services eventueel interessant voor je kunnen zijn. Op die manier proberen wij een volledig pakket te bieden en je bij te staan met de beste Salesforce-support.
