We are now part of
We’ve all heard the stories of mechanics or suppliers who show up much later than agreed (or not at all). This makes it feel like a blessing whenever they do show up on time. Bless your customers with fantastic service: Field Service Lightning, the field service add-on on Service Cloud.
If there is a suboptimal collaboration between your internal and external organisation, you quickly lose out on efficiency, customer satisfaction and revenue. Not to mention employee satisfaction. Field Service Lightning links your CRM system with your field service data, opening up a whole new world for your customers and field service teams.
Field Service Lightning has all kinds of features that improve the customer experience as well as increase job satisfaction. Such as digitally signing work orders, integration with navigation systems, online stock management, a barcode scanner, a knowledge base and much more.
Your dispatchers need real-time information about changes to the planning, traffic jams on the route and incoming urgent requests. Conversely, you want to follow their progress and make adjustments to the planning via drag and drop. With Field Service Lightning, you can optimally plan out all manpower and effortlessly manage the field service.
The Salesforce CRM helps companies build relationships with their customers in a new way! We are the highest rated Salesforce Partner and will advise and guide you in your digital transformation.
