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Service Cloud

The best service? Offering more than expected

The biggest challenge of customer service is that customers get used to increasingly better and faster service. With Service Cloud, you give your employees everything they need to effortlessly raise that bar even higher.

Receive all online questions in one place

Just as customers can make a purchase anywhere in the sales funnel, there are also all kinds of places within the 'service funnel' where they ask questions. Questions that you naturally want to answer properly. Because even the most dissatisfied customer will come around if your service level exceeds expectations.

Service Cloud collects all responses, complaints and questions from different platforms (such as your website, social channels, e-mail and online community) in one central place.

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An entire CRM platform in your app

Thanks to the scalability of Service Cloud, you can outdo yourself today, with all the room to improve even more tomorrow. This Salesforce solution combines the reach of an extensive CRM platform with the ease of use of an app. For example, your employees can:

Answer more and more customer questions at the same time;

Work on multiple cases at the same time;

Handle every case immediately, so that the customer does not have to wait or be forwarded;

Compile answers to frequently asked questions based on suggestions from the knowledge base.

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Ticket system answers your questions

In Service Cloud, you can of course see everything about the functioning of your service organisation. Such as the number of questions received, through which communication channels these were asked and how quickly they were answered. As such, an insightful report is made in a jiffy and you can easily depict the data in a graphical dashboard.

Fast, friendly and complete

At times, it is inevitable that customers are on hold for a while. Service Cloud has various functionalities to limit the waiting time as much as possible, but at least as important: customers are immediately directed to an employee with the right knowledge to answer the question. In addition, the CTI integration immediately summarises the conversation, to keep as a report with the customer information.

The result of Service Cloud:

Questions from all your online channels come in centrally.
Service Cloud supports all contact channels, such as telephone, chat and e-mail.
Customers are helped quickly and satisfactorily.
You exceed expectations.

How we work

The Salesforce CRM helps companies to form a relationship with their customers in a new way! We are the highest valued Salesforce Partner and will advise and guide you in your digital transformation.

Strategy & Advise Evolving your marketing

Bied je klanten een uitstekende service met Salesforce

Wil je graag gebruikmaken van Salesforce Service Cloud? Neem dan contact met ons op door ons contactformulier in te vullen. Wij vertellen je meer over dit systeem en kijken hoe we het kunnen integreren binnen je bedrijf. Voor je het weet geniet zowel jij als je klanten van een betere, constructieve samenwerking.

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