We are now part of

Antwerp Symphony Orchestra 251116 43 credit Jesse Willems Antwerp Symphony Orchestra

All event and visitor information in one central place

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Strengthen your salesteam with SalesForce for leisure - non profit

The result of our implementation

Front of House:

The complete Front of House process has it's foundation in Salesforce Core CRM.
With it, the customer has a complete, customer-360 overview of the customer, including tickets, seats and more.

Planning:

Planning and scheduling of an event is now possible from within the application.

Personalization & Communication

The organization has the possibility to reserve tickets for large groups, VIP's and sponsors from within the platform.
The ability to set up personalized journeys (using dynamic content) which invites guests to specific events tailored to their interests.
Additionally it has proven to be a very capable platform for 1-on-1 communication.

ASO 251116 162 credit Jesse Willems Antwerp Symphony Orchestra

ASO 251116 164 credit Jesse Willems Antwerp Symphony Orchestra

Answering questions can prove to be a challenge

The Antwerp Symphony Orchestra faced the problem that all visitor-information was scattered across multiple applications. Employees had to frequently keep multiple tabs, systems, and platforms open just to be able to answer a visitor's question. With this in mind, the desire arose to completely organize the Front of House process in a central platform. For Antwerp Symphony Orchestra, that platform became Salesforce.

Everything through Salesforce

Whether it's purchasing tickets, allocating seating for visitors, or reserving VIP tickets; everything now takes place in Salesforce. The flexibility of the system makes it possible to centralize such a system (which normally requires multiple systems) within the organization and the business process.

Personalization for everyone

With this setup, the Antwerp Symphony Orchestra can personalize event offers. By incorporating Marketing Cloud into the IT landscape, the organization is able to send personalized emails. As a Salesforce Summit Consulting Partner, we design and implement solutions that help companies achieve their goals. The Antwerp Symphony Orchestra is one of our satisfied customers."

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