We are now part of
Service:
Customers are in control and have access to support at any time of the day.
Customers immediately find answers to their questions via the self-service portals.
Insight:
Mambu gets to know its end customers better and can respond to (changing) needs.
Optimalisation:
Processes run via one central platform, which invigorates collaboration between departments.
Mambu was able to cut back significantly on the service organisation while at the same time offering customers better service.
Mambu has a scalable solution to achieve its growth objectives.
Mambu is the world's largest provider of cloud banking. Furthermore, they provide banking software, so that financial institutions can replace their outdated, standalone systems with solutions that communicate smoothly with each other. With over 180 customers on six continents, Mambu is a major player. They approached us with the desire to provide more service to the 33 million end-users of their services.’
‘As a Salesforce Summit Consulting Partner, we were able to more than meet Mambu's demand. Thanks to the implementation of Sales Cloud, Mambu can now service all those millions of end-users via one central platform. Moreover, every direct customer can view the reports of the service level agreements that they have concluded with Mambu.’
In addition, Mambu has a Customer Community, in which customers can monitor the status of a problem themselves. For questions, every user can go to the self-service portals, where a database full of knowledge articles immediately generates a ready-made answer.
